NOTICE: Discrimination is Against the Law
Blue Cross and Blue Shield of Vermont (BCBSVT) complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, age, disability, gender identity or sex.
BCBSVT provides free aids and services to people with disabilities to communicate effectively with us. We provide, for example, qualified sign language interpreters and written information in other formats (e.g., large print, audio or accessible electronic format).
BCBSVT provides free language services to people whose primary language is not English. We provide, for example, qualified interpreters and information written in other languages.
If you need these services, please call (800) 247-2583. If you would like to file a grievance because you believe that BCBSVT has failed to provide services or discriminated on the basis of race, color, national origin, age, disability, gender identity or sex, contact:
Blue Cross and Blue Shield of Vermont
PO Box 186
Montpelier, VT 05601
TDD/TTY: (800) 535-2227
You can file a grievance by mail, or email at the contacts above. If you need assistance, our civil rights coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 537-7697 (TDD)
Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.